Refund Policy

Last updated: 03/06/2025

This Refund Policy describes the conditions under which you may request a refund for services or payments made to Ascend Web Solution, especially when using a payment gateway.

1. Applicability

This Policy applies to payments made via our website or invoiced by us for services such as website development, mobile app development, design, SEO, digital marketing and etc.

2. Non-Refundable Items

• 2.1 Deposits or upfront payments made prior to commencement of work are generally non-refundable because they secure scheduling and resources.
• 2.2 Work already completed (design, development, content creation) cannot be refunded once approved or delivered.
• 2.3 Third-party costs (such as domain registration, hosting, plugin licenses) paid by us on your behalf are non-refundable.

3. Cancellation & Refund Terms

• 3.1 If you wish to cancel a project after commencement, you must notify us in writing. We will invoice you for all work done up to cancellation plus any incurred costs.
• 3.2 Any refund of Service Fees is at our sole discretion and may be adjusted to reflect the value of work done.

4. Payment Gateway & Chargebacks

• 4.1 If you pay via a third-party payment gateway, your refund may be subject to the gateway’s terms and processing time.
• 4.2 Any bank or payment gateway charges incurred due to a refund or chargeback will be borne by you.
• 4.3 If a chargeback is initiated without our consent, we reserve the right to recover costs, suspend services and take legal action.

5. Refund Process

• 5.1 To request a refund, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, payment details, invoice number and reason for refund.
• 5.2 We will review the request and respond within 2-4 business days.
• 5.3 If approved, refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
• 5.4 If approved, the refunds Will be processed within 2-4 working days and refunded amount will be credited within 5-7 working days in original payment mode

6. Overrides & Special Cases

• 6.1 Certain promotional offers, discounted services or custom contracts may have different refund terms; these will be clearly specified in the SOW or invoice.
• 6.2 We reserve the right to amend this Refund Policy at any time. Changes do not affect transactions already completed.

7. Contact Information

For any questions regarding refunds, please contact:

ASCEND WEB SOLUTION

A-807, Sun Westbank, Ashram Road, Ahmedabad - 380009

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: +91 787-412-7565